FAQs
FAQs
General
Do you offer Network transmission solution?
Yes, we can provide not only a complete set of optical transmission equipment and devices, but we also offer integrated solutions and design for network transmission, and we also provide on-site FAE technical support. These value-added services will be open to our customers for free.
What's the Incoterm for making business with Innoptical?
Usually, we send the shipments in the FOB term. However, the terms of CIF and C&F are acceptable, which depends on the preference of clients.
How can I download the product specification?
If you want to download the product specification, please click the download area to get it. If you want to know more, please get in touch with sales@innoptical.com.
Shipping
How much does shipping cost?
Shipping costs depend on your destination, the quantity, and the weight of goods. Innoptical makes no charge for the shipping cost, and we constantly work with you to lower the shipping cost. We usually choose from the following express shipping options: TNT, EMS, UPS, FedEx, DHL.
Payment
Do you offer a billing period?
We offer 30~45 days of billing support for our trusted long-term customers.
Service
What is the warranty period for your products?
We offer a three-year warranty on all our products. Our warranty covers manufacturing defects and performance issues under normal operating conditions. We also provide pre-sales consultation and after-sales support to ensure your complete satisfaction. For specific warranty details on a product, please refer to its product specification document.
Can we get the sample from you?
Sure! We are pleased to provide the samples for clients’ evaluation. For small qty, we will offer it for free sometimes by clients shoulder the delivery cost. For a large amount, clients need to pay the sampling fee and burden the delivery cost.
Customization
What customization services do you offer?
From product selection, drawings, compatibility, labels, bags, etc., we provide one-stop OEM services to meet any of your Customization needs.
Products
Are your modules compatible with my switches?
Our optical transceivers are designed to be 100% compatible with a wide range of major brands, including Cisco, Huawei, HP, 3COM, Foundry, Alcatel, Extreme, Juniper, D-LINK, and ZyXEL. We rigorously test our products to ensure seamless operation.
If you have a specific switch model that you’d like to verify compatibility with, please feel free to contact our technical support team for assistance.